Privacy Policy

Privacy Policy

Last Updated: August 12, 2026

This Privacy Policy explains how Qingdao Jiefiming Trading Co., Ltd., operating under the brand DOMURELA (“DOMURELA,” “we,” “us,” or “our”), collects, uses, discloses, shares, stores, transfers, and protects Personal Information when you visit, browse, communicate with us, create an account, or make a purchase from:

www.domurela.com

(the “Site”).

This Privacy Policy also explains the privacy rights that may be available to you under applicable laws, including, where applicable:

  • The European Union General Data Protection Regulation (“GDPR”)

  • The United Kingdom GDPR (“UK GDPR”)

  • The California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”)

  • Other applicable U.S. state privacy laws

  • Other applicable privacy and data-protection laws

By using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The business responsible for operating DOMURELA and determining how Personal Information is processed in connection with the Site is:

Company Name / Legal Entity: Qingdao Jiefiming Trading Co., Ltd.
Brand: DOMURELA
Website: www.domurela.com
Email: support@domurela.com
Company Address: No. 176 Xiugu Road, Binhai Subdistrict, Huangdao District, Qingdao City, Shandong Province, China
Contact Information: +86 15043067000
Country: China

For purposes of the GDPR and UK GDPR, where applicable, Qingdao Jiefiming Trading Co., Ltd. acts as the data controller for Personal Information processed in connection with DOMURELA, except where another party independently determines the purposes and means of processing.

For purposes of applicable U.S. state privacy laws, including the CCPA/CPRA where applicable, Qingdao Jiefiming Trading Co., Ltd. is the business responsible for the Personal Information described in this Privacy Policy.

2. Personal Information We Collect

When you visit or use the Site, we may collect Personal Information about you, your device, your interactions with the Site, and information necessary to provide our products and services.

The information we collect depends on how you interact with DOMURELA.

2.1 Device and Technical Information

When you access the Site, we may automatically collect information such as:

  • Web browser type

  • Device type

  • Operating system

  • IP address

  • General geographic location

  • Time zone

  • Device identifiers

  • Cookie identifiers

  • Pages and products viewed

  • Links clicked

  • Search activity

  • Shopping-cart activity

  • Referring websites or advertisements

  • Search terms that referred you to the Site

  • Dates and times of visits

  • Information about how you browse and interact with the Site

  • Error and diagnostic information

We may use this information for website operation, security, analytics, fraud prevention, troubleshooting, advertising measurement, and service improvement.

2.2 Cookies and Similar Technologies

Cookies are small data files stored on your browser, computer, mobile device, or other device.

We and our service providers may use cookies and similar technologies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Keep you signed in

  • Remember Site settings

  • Operate website functionality

  • Analyze website traffic

  • Measure Site performance

  • Understand how visitors use the Site

  • Detect fraud and security threats

  • Personalize content

  • Measure advertising effectiveness

  • Personalize advertising where permitted by applicable law

  • Improve our products and services

You may be able to manage cookies through:

  • Browser settings

  • Cookie-preference controls available on the Site

  • Device privacy settings

  • Supported privacy-control signals

Disabling certain cookies may affect the functionality of parts of the Site.

Where applicable law requires consent before certain non-essential cookies or tracking technologies are used, we will seek such consent through available cookie or privacy controls.

2.3 Log Files

Our Site and service providers may use log files to record activity occurring on the Site.

Log files may include:

  • IP address

  • Browser type

  • Device information

  • Internet service provider

  • Referring pages

  • Exit pages

  • Date and time stamps

  • Pages viewed

  • Actions taken on the Site

  • Error and diagnostic information

We may use this information for security, fraud prevention, analytics, troubleshooting, and Site improvement.

2.4 Web Beacons, Tags, Pixels, and Similar Technologies

We may use technologies such as:

  • Web beacons

  • Tags

  • Tracking pixels

  • Advertising pixels

  • Software development kits

  • Device identifiers

  • Similar technologies

These technologies may help us:

  • Understand how visitors browse the Site

  • Measure website performance

  • Measure advertising effectiveness

  • Attribute purchases to advertising campaigns

  • Understand customer interests

  • Detect fraud

  • Improve products and services

  • Personalize advertising where legally permitted

Their use may depend on your location, cookie preferences, consent choices, and applicable law.

3. Order and Customer Information

When you make or attempt to make a purchase, create an account, contact us, subscribe to communications, request customer support, or request a return or refund, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Account information

  • Login information

  • Order details

  • Product details

  • Shopping-cart information

  • Payment and transaction information

  • Shipping information

  • Delivery information

  • Tracking information

  • Returns and refund information

  • Customer-support communications

  • Fraud-prevention information

  • Other information necessary to process or manage your order

4. Payment Information

Payments may be processed through third-party payment providers, which may include:

  • Shopify Payments

  • PayPal

  • Credit-card processors

  • Banks and financial institutions

  • Digital-wallet providers

  • Other payment methods displayed during checkout

These providers may collect and process payment and transaction information directly.

DOMURELA does not normally receive or store your complete payment-card number on its own servers.

Payment providers may process information in accordance with their own privacy policies, security practices, contractual obligations, and applicable laws.

5. Customer Support Information

When you contact DOMURELA Customer Support, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Order number

  • Shipping information

  • Product information

  • Tracking information

  • Photographs or videos you provide

  • Information regarding damaged, defective, incorrect, or missing products

  • Return or refund information

  • Communications between you and our support team

We use this information to investigate your inquiry, resolve issues, and provide customer support.

6. How We Use Personal Information

We may use Personal Information to:

Provide Products and Services

This may include:

  • Processing payments

  • Processing transactions

  • Confirming orders

  • Preparing and fulfilling orders

  • Arranging shipping and delivery

  • Providing invoices

  • Sending order confirmations

  • Sending shipping notifications

  • Sending tracking updates

  • Managing customer accounts

  • Processing cancellations

  • Processing returns

  • Processing exchanges

  • Processing refunds

  • Processing replacements

  • Responding to customer inquiries

  • Communicating about orders

Operate and Improve the Site

We may use information to:

  • Operate the Site

  • Maintain the Site

  • Secure the Site

  • Detect fraud

  • Detect technical problems

  • Analyze Site usage

  • Measure Site performance

  • Improve navigation

  • Improve customer experience

  • Improve products and services

  • Conduct internal analytics and research

  • Measure advertising and marketing performance

Protect Our Business and Customers

We may process Personal Information to:

  • Prevent fraud

  • Detect security risks

  • Investigate suspicious transactions

  • Prevent unauthorized account access

  • Maintain transaction records

  • Maintain business records

  • Respond to disputes

  • Establish, exercise, or defend legal claims

Comply With Legal Requirements

We may use Personal Information where reasonably necessary to:

  • Comply with applicable laws

  • Comply with tax or accounting requirements

  • Respond to lawful government requests

  • Respond to valid legal process

  • Comply with court orders

  • Meet regulatory obligations

7. Marketing and Promotional Communications

Where permitted by applicable law and consistent with your preferences, we may use Personal Information to send communications regarding:

  • DOMURELA products

  • New products

  • Special offers

  • Promotions

  • Discounts

  • Product recommendations

  • Abandoned shopping carts

  • Other marketing communications

You may unsubscribe from promotional emails at any time using the unsubscribe link in the applicable email.

You may also contact:

support@domurela.com

to request removal from marketing communications.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional or service-related communications such as:

  • Order confirmations

  • Payment confirmations

  • Shipping confirmations

  • Tracking updates

  • Account notifications

  • Security notices

  • Customer-service responses

  • Product safety notices

  • Recall notices

  • Return or refund updates

8. Legal Bases for Processing — GDPR and UK GDPR

Where the GDPR, UK GDPR, or another applicable law requires us to identify a legal basis for processing Personal Information, we may rely on one or more of the following:

Performance of a Contract

Processing may be necessary to:

  • Process your order

  • Take payment

  • Deliver products

  • Manage your account

  • Handle returns or refunds

  • Provide customer support

  • Perform our contractual obligations to you

Legal Obligations

We may process Personal Information when necessary to comply with legal requirements relating to matters such as:

  • Tax

  • Accounting

  • Consumer protection

  • Fraud prevention

  • Regulatory compliance

  • Legal claims

Legitimate Interests

Where permitted by law, we may process Personal Information when necessary for legitimate business interests, including:

  • Operating and improving the Site

  • Securing the Site

  • Preventing fraud

  • Understanding customer use of the Site

  • Providing customer support

  • Maintaining business records

  • Measuring service performance

Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and interests.

Consent

We may rely on your consent for certain processing activities, including certain:

  • Marketing communications

  • Advertising technologies

  • Analytics technologies

  • Non-essential cookies

  • Personalization activities

where consent is required by applicable law.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Legal Claims and Vital Interests

Where applicable, we may process information where necessary to:

  • Establish legal claims

  • Exercise legal rights

  • Defend legal claims

  • Protect the vital interests of an individual

9. Sharing Personal Information

We may share Personal Information with service providers, contractors, and business partners that help us operate DOMURELA.

These parties may include:

  • Shopify and other e-commerce platform providers

  • Payment processors

  • Banks and financial institutions

  • Suppliers

  • Manufacturers

  • Warehouses

  • Fulfillment providers

  • Shipping carriers

  • Logistics companies

  • Tracking providers

  • Customer-support providers

  • Website-hosting providers

  • IT and technical-service providers

  • Cloud-storage providers

  • Software providers

  • Analytics providers

  • Advertising platforms

  • Marketing partners

  • Email providers

  • Communication-service providers

  • Fraud-prevention providers

  • Security providers

  • Accountants

  • Auditors

  • Insurers

  • Legal advisers

  • Other professional advisers

We generally disclose only the Personal Information reasonably necessary for these parties to perform their services.

Their processing of Personal Information may also be governed by contractual obligations, applicable laws, and their own privacy policies.

10. Legal and Business Disclosures

We may disclose Personal Information where reasonably necessary:

  • To comply with applicable law

  • To comply with regulations

  • To respond to lawful government requests

  • To respond to a valid subpoena or court order

  • To investigate suspected fraud

  • To investigate security incidents

  • To enforce our policies

  • To enforce our Terms of Service

  • To protect DOMURELA

  • To protect customers

  • To protect legal rights, property, or safety

  • To establish, exercise, or defend legal claims

We may also transfer Personal Information in connection with:

  • A merger

  • Acquisition

  • Financing

  • Business restructuring

  • Sale of assets

  • Bankruptcy

  • Corporate reorganization

  • Transfer of all or part of our business

subject to applicable law.

11. Sale, Sharing, and Targeted Advertising

DOMURELA does not sell Personal Information for monetary payment.

However, certain uses of advertising or analytics technologies may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain U.S. state privacy laws, including the CCPA/CPRA where applicable.

These technologies may include:

  • Advertising pixels

  • Cookies

  • Analytics technologies

  • Advertising networks

  • Cross-site advertising technologies

  • Similar tracking technologies

Depending on where you live and whether applicable law covers our processing activities, you may have the right to opt out of:

  • Sale of Personal Information

  • Sharing of Personal Information

  • Targeted advertising

  • Certain profiling activities

12. California Privacy Rights — CCPA/CPRA

If the CCPA/CPRA applies to DOMURELA and to your Personal Information, California residents may have certain rights regarding their Personal Information.

These may include:

Right to Know

You may have the right to request information regarding:

  • Categories of Personal Information collected

  • Categories of sources from which information was collected

  • Business or commercial purposes for collecting, using, selling, or sharing information

  • Categories of third parties to whom information was disclosed

  • Categories of Personal Information sold or shared, if applicable

  • Specific pieces of Personal Information collected about you

Right to Delete

You may have the right to request deletion of Personal Information collected from you, subject to exceptions permitted by law.

Right to Correct

You may have the right to request correction of inaccurate Personal Information.

Right to Opt Out of Sale or Sharing

Where applicable, you may have the right to opt out of the sale or sharing of Personal Information.

DOMURELA does not sell Personal Information for monetary payment.

Certain advertising or analytics activities may nevertheless constitute “sharing” or “sale” under California law.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable and where DOMURELA uses Sensitive Personal Information in a manner that gives rise to this right, you may have the right to request limitations on certain uses or disclosures.

Right to Non-Discrimination

We will not unlawfully discriminate against you because you exercise an applicable privacy right.

Authorized Agents

Where permitted by law, you may designate an authorized agent to submit certain privacy requests on your behalf.

We may require reasonable verification of:

  • Your identity

  • The agent's identity

  • The agent's authority to act on your behalf

Submitting a California Privacy Request

You may submit a privacy request by contacting:

Email: support@domurela.com

Please state that your request relates to your California privacy rights and provide enough information for us to understand and process your request.

We may verify your identity before completing your request where permitted or required by law.

13. Other United States Privacy Rights

Residents of certain U.S. states may have additional rights depending on applicable law.

These rights may include:

  • Access to Personal Information

  • Correction of inaccurate information

  • Deletion

  • Data portability

  • Opt-out of targeted advertising

  • Opt-out of certain profiling

  • Opt-out of sale of Personal Information

  • Opt-out of sharing of Personal Information

  • Appeal of certain privacy-request decisions

To exercise an applicable right, contact:

support@domurela.com

Please identify your state of residence and the privacy right you wish to exercise.

14. European Economic Area and United Kingdom Privacy Rights

If you are located in the European Economic Area (“EEA”) or United Kingdom (“UK”), and the GDPR or UK GDPR applies to the processing of your Personal Information, you may have the following rights, subject to applicable legal conditions and exceptions.

Right of Access

You may have the right to request confirmation of whether we process your Personal Information and obtain a copy of relevant information.

Right to Rectification

You may request correction of inaccurate or incomplete Personal Information.

Right to Erasure

You may request deletion of Personal Information in certain circumstances.

This right is sometimes referred to as the “right to be forgotten.”

Right to Restrict Processing

You may request restriction of certain processing activities in circumstances provided by law.

Right to Object

You may have the right to object to processing based on legitimate interests.

You may also object to certain direct-marketing processing at any time.

Right to Data Portability

Where applicable, you may request certain Personal Information in a structured, commonly used, machine-readable format and may have the right to transmit that information to another controller.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect processing lawfully performed before withdrawal.

Rights Relating to Automated Decision-Making

Where applicable law provides such a right, you may have protections relating to decisions based solely on automated processing that produce legal or similarly significant effects.

DOMURELA does not intend to make decisions producing significant legal effects solely through automated processing unless permitted by applicable law and appropriate safeguards are provided.

Right to Lodge a Complaint

You may have the right to lodge a complaint with a data-protection supervisory authority in the country or region where you live, work, or where you believe an infringement occurred.

You may also contact us first so we can attempt to resolve your concern.

Privacy complaints may be submitted to:

support@domurela.com

15. How to Exercise Your Privacy Rights

To exercise an applicable privacy or data-protection right, contact:

DOMURELA Customer Support
Email: support@domurela.com

Your request should include enough information for us to:

  • Identify you or your account

  • Understand your request

  • Locate relevant information

  • Determine which privacy law may apply

  • Verify your identity where required

We may request additional information where reasonably necessary to verify your identity and protect Personal Information against unauthorized disclosure.

We will respond within the period required by applicable law.

Where applicable law allows an extension, we may inform you if additional time is reasonably necessary.

We will not unlawfully discriminate against you because you exercise a privacy right.

16. Privacy Complaints and Appeals

If you believe your Personal Information has been handled improperly, you may submit a privacy complaint to:

Email: support@domurela.com

Please include:

  • Your name

  • Contact email address

  • Description of your concern

  • Relevant order or account information, where applicable

  • The privacy right or issue involved

We will review privacy complaints and respond as required by applicable law.

Where applicable U.S. state privacy law provides a right to appeal a decision regarding a privacy request, you may submit an appeal by emailing:

support@domurela.com

Please include the words “Privacy Request Appeal” in the subject line and explain the decision you wish to appeal.

If you are located in the EEA or UK, you may also have the right to submit a complaint directly to the applicable data-protection supervisory authority.

17. How to Opt Out of Data Sharing or Targeted Advertising

Where applicable, you may exercise an opt-out right through:

  • Cookie-preference controls available on DOMURELA.com

  • A data-sharing opt-out page, where available

  • Browser privacy settings

  • Supported privacy-control signals

  • Contacting DOMURELA Customer Support

You may contact:

support@domurela.com

with a privacy or opt-out request.

Please provide enough information for us to understand and process your request.

18. Global Privacy Control

Where required by applicable law, DOMURELA will recognize supported browser-based opt-out preference signals, including Global Privacy Control (“GPC”).

A recognized GPC signal may be treated as a request to opt out of activities that constitute:

  • Sale of Personal Information

  • Sharing of Personal Information

  • Targeted advertising

under applicable law.

A GPC signal may apply to the browser or device through which the signal is submitted.

Where we can reasonably associate a supported signal with an account or customer and applicable law requires us to do so, we may apply the preference more broadly.

19. Do Not Track

Certain browsers provide a “Do Not Track” (“DNT”) signal.

Because there is no single universally implemented standard governing all DNT signals, our Site may not automatically respond to every DNT signal.

This is separate from legally recognized opt-out preference signals such as Global Privacy Control, which we will process where required by applicable law.

20. Shopify

Our online store may be hosted through Shopify.

Shopify may process Personal Information in connection with services including:

  • Store hosting

  • Checkout

  • Payments

  • Security

  • Fraud prevention

  • Analytics

  • Customer-account functionality

  • E-commerce infrastructure

  • Other Shopify services

Shopify processes information according to its own privacy notices, contractual arrangements, and applicable laws.

Where enabled, Shopify privacy tools may provide functionality relating to:

  • Cookie banners

  • Privacy preferences

  • Data-sharing opt-outs

  • Supported GPC signals

  • Consent management

21. Shopify Network Intelligence and Enhanced Services

If DOMURELA enables Shopify Network Intelligence or other Shopify enhanced services, Shopify may process customer information for purposes such as:

  • Fraud prevention

  • Analytics

  • Personalization

  • Advertising

  • Marketing measurement

where enabled and legally permitted.

Where applicable law requires customer consent or an opt-out opportunity, available privacy controls will be used to respect applicable preferences.

22. Analytics

We may use analytics services, including Google Analytics or similar providers, where enabled.

Analytics technologies may process:

  • Cookies

  • IP addresses

  • Device identifiers

  • Browser information

  • Device information

  • Page views

  • Interaction information

  • Similar technical information

Where available, you may limit analytics tracking through:

  • Cookie settings

  • Browser privacy controls

  • Consent tools available on the Site

  • Provider-specific opt-out mechanisms

23. Advertising

We may use advertising platforms or partners where appropriate for our business.

These may include services provided by platforms such as:

  • Meta

  • Google

  • Microsoft

  • TikTok

  • Other advertising providers

where actually used.

Advertising technologies may be used to:

  • Measure advertising performance

  • Attribute purchases to advertising campaigns

  • Understand audience interests

  • Limit advertising frequency

  • Build advertising audiences

  • Personalize advertising

  • Retarget visitors

  • Analyze campaign effectiveness

Such processing is subject to applicable law and the privacy choices available to you.

24. International Data Transfers

Because DOMURELA operates an international online business, Personal Information may be processed, stored, accessed, or transferred in countries other than the country in which you live.

This may occur when we use:

  • Shopify

  • Payment processors

  • Cloud-service providers

  • Analytics providers

  • Advertising providers

  • Customer-support providers

  • Fulfillment providers

  • Logistics providers

  • Other international service providers

For example, Personal Information relating to customers in the EEA, UK, United States, or other regions may be processed in countries where DOMURELA or its service providers operate.

These countries may have privacy or data-protection laws that differ from those in your country.

Where applicable law requires safeguards for an international transfer, we may rely on legally recognized mechanisms such as:

  • Standard Contractual Clauses

  • UK International Data Transfer Addendum or other UK-approved mechanisms

  • Adequacy decisions

  • Contractual data-protection requirements

  • Data-transfer agreements

  • Other lawful transfer mechanisms

Where appropriate, we may also implement supplementary contractual, technical, or organizational safeguards.

By using our services, your Personal Information may therefore be processed outside your home jurisdiction where permitted by applicable law.

This section does not limit any rights you may have under applicable data-protection law.

25. Data Retention

We may retain Personal Information for as long as reasonably necessary to:

  • Fulfill orders

  • Deliver products

  • Provide customer support

  • Maintain customer accounts

  • Process returns

  • Process refunds

  • Process exchanges

  • Resolve payment disputes

  • Maintain transaction records

  • Maintain business records

  • Prevent fraud

  • Protect Site security

  • Meet tax requirements

  • Meet accounting requirements

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements

  • Establish, exercise, or defend legal claims

Retention periods may vary depending on:

  • The type of information

  • The purpose for which it was collected

  • Applicable laws

  • Legal obligations

  • Business requirements

  • Disputes or claims

When Personal Information is no longer reasonably required, we may:

  • Delete it

  • Anonymize it

  • Aggregate it

  • Securely dispose of it

subject to applicable law.

26. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect Personal Information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Unauthorized disclosure

  • Alteration

  • Destruction

Security measures may include, where appropriate:

  • Encryption

  • Access controls

  • Secure payment processing

  • Account authentication

  • Fraud monitoring

  • Restrictions on access to customer information

  • Service-provider security requirements

However, no online transmission, network, database, or electronic-storage system can be guaranteed to be completely secure.

You are responsible for:

  • Protecting your password

  • Protecting your account credentials

  • Using secure passwords

  • Preventing unauthorized account access

  • Contacting us if you believe your account has been compromised

27. Children's Privacy

The Site is intended for general adult shopping audiences and is not directed toward children.

We do not knowingly collect Personal Information from children where such collection would violate applicable law.

If you are a parent or guardian and believe a child has improperly provided Personal Information to DOMURELA, please contact:

support@domurela.com

We will review the request and take appropriate action where required by law.

28. Third-Party Websites and Services

DOMURELA.com may contain links to:

  • Third-party websites

  • Social-media platforms

  • Payment providers

  • Shipping providers

  • Tracking services

  • Applications

  • Other external services

DOMURELA does not control independent third-party websites or services.

Their privacy, security, and information-handling practices are governed by their own policies.

We encourage you to review the privacy policies and terms of third-party services before providing Personal Information to them.

29. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices

  • Products

  • Services

  • Technology

  • Privacy practices

  • Service providers

  • Applicable law

  • Regulatory requirements

The revised Privacy Policy will be published on this page.

Where required by applicable law, additional notice may be provided for material changes.

The Last Updated date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

Your continued use of the Site following an updated Privacy Policy will be subject to the revised policy where permitted by applicable law.

30. Contact Us

For questions regarding this Privacy Policy, to exercise a privacy right, appeal a privacy decision, or submit a privacy-related complaint, please contact:

DOMURELA Customer Support

Email: support@domurela.com
Website: www.domurela.com

Customer Service Hours:
9:00 AM–5:00 PM EST, Monday through Friday

We usually respond to general customer-service communications within one business day.

Privacy requests may require additional time and will be handled within the period required by applicable law.

When submitting a privacy request, please provide enough information for us to identify and process your request.

Company Name / Legal Entity: Qingdao Jiefiming Trading Co., Ltd.
Brand: DOMURELA
Company Address: No. 176 Xiugu Road, Binhai Subdistrict, Huangdao District, Qingdao City, Shandong Province, China
Contact Information: +86 15043067000
Country: China

For GDPR or UK GDPR matters, you may also have the right to submit a complaint to the data-protection supervisory authority applicable to your place of residence, employment, or the location of the alleged infringement.

For applicable U.S. state privacy-law matters, you may exercise the rights described above by contacting support@domurela.com or through any privacy controls made available on DOMURELA.com.