Shipping & Delivery

Shipping & Delivery Policy

Last Updated: August 8, 2026

At DOMURELA, we aim to process and deliver your order as efficiently and reliably as possible.

Order delivery generally consists of two stages:

  1. Processing Time
  2. Shipping / Transit Time

Please review the information below before placing your order.

Processing Time

Processing includes:

  • Order verification
  • Payment confirmation
  • Product and quality checks
  • Packaging
  • Submission to the appropriate warehouse or fulfillment center

Most orders are prepared and submitted for dispatch within 1–3 business days after the order is placed and payment has been successfully received.

Processing may take longer during:

  • Weekends
  • Public holidays
  • Product launches
  • Promotional campaigns
  • Periods of high order volume
  • Temporary product shortages
  • Payment verification
  • Address verification
  • Unexpected fulfillment delays

Business days generally exclude weekends and public holidays.

You will normally receive a shipping confirmation email once your order has been dispatched.

Estimated Shipping Times

Shipping time begins after your order has been dispatched from our warehouse or fulfillment center.

United States and Canada

Standard Tracked Shipping: Approximately 2–4 weeks

Delivery time may vary depending on:

  • Product availability
  • Fulfillment location
  • Destination
  • Carrier conditions
  • Customs clearance, where applicable
  • Local delivery conditions

Australia and New Zealand

Standard Tracked Shipping: Approximately 2–4 weeks

United Kingdom and Europe

Standard Tracked Shipping: Approximately 2–4 weeks

Other Countries and Regions

Standard Tracked Shipping: Approximately 2–5 weeks

These delivery estimates are provided for reference only and are not guaranteed delivery dates.

Actual delivery times may vary depending on destination, carrier performance, customs procedures, local postal services, weather conditions, holidays, or circumstances outside our reasonable control.

Shipping Time vs. Processing Time

Please note that processing time and shipping time are separate.

For example, if an order requires:

1–3 business days processing

and approximately:

2–4 weeks shipping

the shipping estimate begins after the package has been dispatched.

The estimated delivery period displayed on our website or during checkout should therefore be understood together with any applicable processing period.

Shipping Delays

Delivery may occasionally take longer than estimated because of circumstances including:

  • High order volumes
  • Customs inspections or clearance delays
  • Public holidays
  • Severe weather
  • Natural disasters
  • Carrier delays
  • Carrier service disruptions
  • Remote delivery locations
  • Transportation restrictions
  • Incorrect or incomplete shipping information
  • Failed delivery attempts
  • Product availability
  • Warehouse delays
  • International or local regulatory inspections
  • Events outside our reasonable control

DOMURELA works with its warehouses, fulfillment providers, and shipping partners to dispatch orders as quickly as reasonably possible without compromising order accuracy.

However, we cannot guarantee delivery by a specific date unless an express delivery guarantee is clearly stated during checkout.

For orders subject to U.S. law, where we represent that an order will be shipped within a particular period, we intend to have a reasonable basis for that shipping representation.

If we become unable to ship an eligible order within the applicable promised shipping period, we may contact you regarding the delay and provide available options, which may include consenting to a revised shipping date or cancelling the affected order for a refund, as required by applicable law.

Order Tracking

After your order has been dispatched, DOMURELA will normally send a shipping confirmation email containing a:

  • Tracking number
  • Tracking link
  • Or both

Tracking information may take several days, and occasionally up to one week, to appear or update after dispatch.

A temporary delay in tracking updates does not necessarily mean that your package has stopped moving.

You may track your package through:

  • The tracking link included in your shipping confirmation email
  • The carrier's official website
  • 17TRACK, where supported

Please ensure that the email address entered during checkout is complete and accurate.

If you do not receive your shipping confirmation email, please check your:

  • Spam folder
  • Junk folder
  • Promotions folder

before contacting Customer Support.

17TRACK

Where supported, customers may use 17TRACK to view available shipment tracking information.

Please note that DOMURELA does not control how quickly a carrier or third-party tracking provider updates tracking events.

Tracking information is supplied by shipping carriers and logistics providers and may occasionally be delayed.

Separate Shipments

Some DOMURELA products may be stored or fulfilled from different warehouses or fulfillment centers.

As a result, products from the same order may:

  • Be shipped separately
  • Have different tracking numbers
  • Arrive on different dates
  • Be delivered by different carriers

You will receive separate tracking information where available.

You will not be charged additional shipping fees solely because DOMURELA divides an order into multiple shipments, unless otherwise disclosed before purchase.

Please do not assume that an item is missing until you have reviewed all shipping confirmation emails and tracking numbers associated with your order.

Insured Shipping

Where Insured Shipping or Shipping Protection is offered during checkout and you choose and pay for that service, eligible orders may receive additional protection if a package is:

  • Confirmed lost in transit
  • Damaged during transit
  • Otherwise eligible under the applicable shipping-protection terms

To submit a claim, please contact:

support@domurela.com

Please provide:

  • Your order number
  • Your tracking number
  • A description of the issue
  • Clear photographs or videos, where relevant
  • Photographs of the shipping package
  • A photograph of the shipping label
  • Any additional information reasonably requested by our Customer Support team

After the claim has been reviewed and approved, we may provide an appropriate resolution, such as:

  • Replacement shipment
  • Refund
  • Store credit
  • Another appropriate remedy

depending on the circumstances and applicable terms.

Shipping Protection Exclusions

Unless otherwise required by applicable law or stated in the specific shipping-protection terms, shipping protection may not apply to:

  • Packages confirmed as correctly delivered by the carrier
  • Incorrect addresses entered by the customer
  • Incomplete addresses entered by the customer
  • Packages refused by the recipient
  • Packages not collected from a carrier or pickup location
  • Theft or loss occurring after confirmed delivery
  • Damage occurring after confirmed delivery
  • Customs delays
  • Unpaid customs duties or taxes
  • Customs confiscation resulting from local restrictions
  • Claims submitted without sufficient supporting information
  • Fraudulent or misleading claims

These exclusions do not limit any rights or remedies that cannot legally be excluded.

Priority Insured Shipping

Where Priority Insured Shipping is offered and selected during checkout, your order may receive priority during DOMURELA's internal processing stage and may include applicable shipping protection.

Priority processing does not necessarily mean express carrier delivery.

It does not guarantee:

  • Faster customs clearance
  • Faster carrier transit
  • A specific arrival date
  • A particular delivery date

unless a specific delivery guarantee is expressly displayed during checkout.

Depending on:

  • Order volume
  • Product availability
  • Warehouse location
  • Customs procedures
  • Carrier performance
  • Destination

the overall delivery time may sometimes be similar to Standard Tracked Shipping.

Customs, Duties, and Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Value-added tax
  • Brokerage charges
  • Handling fees
  • Customs-clearance charges
  • Other charges imposed by local authorities

Unless otherwise stated during checkout or required by applicable law, these charges are the customer's responsibility and are not included in the product price or shipping fee.

DOMURELA does not control:

  • Customs charges
  • Local import requirements
  • Customs-clearance procedures
  • Customs processing times

Customers are responsible for ensuring that products they order may legally be imported into and used in their destination country or region.

Different countries may have restrictions relating to particular:

  • Materials
  • Household products
  • Kitchen products
  • Pet accessories
  • Automotive accessories
  • Adhesive products
  • Sharp objects
  • Other consumer goods

If an order is delayed, rejected, returned, or confiscated by customs because of local law, import restrictions, unpaid charges, or failure to provide requested documentation, any applicable refund will be handled in accordance with our Returns, Refunds & Exchanges Policy and applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

  • Recipient's full name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Telephone number
  • Email address

Incorrect or incomplete information may result in:

  • Delivery delays
  • Failed delivery attempts
  • Packages being returned to sender
  • Additional carrier fees
  • Loss of the shipment

Where permitted by applicable law, customers may be responsible for additional costs resulting from incorrect information they provided.

These costs may include:

  • Reshipping costs
  • Return shipping fees
  • Customs charges
  • Carrier handling charges
  • Other directly incurred delivery expenses

Any deductions from an available refund will only be made where permitted by applicable law and our refund policy.

Order Changes and Address Corrections

If you need to change your order or shipping address, please contact us within 24 hours of placing your order:

Email: support@domurela.com

Please include:

  • Your full name
  • Your order number
  • Your current shipping information
  • The exact information you would like to change

We will make reasonable efforts to update your order before fulfillment begins.

However, changes are not guaranteed.

Once an order has been:

  • Processed
  • Packed
  • Submitted to a fulfillment center
  • Transferred to a carrier
  • Shipped

we may no longer be able to modify:

  • Shipping address
  • Recipient information
  • Product options or variants
  • Product quantities
  • Shipping method
  • Order contents

Providing a new address after dispatch does not guarantee that the carrier can redirect the package.

Please carefully review your order details before completing checkout.

Failed Delivery Attempts

Depending on the carrier and destination, a package may be delivered to:

  • The shipping address provided
  • A secure location near the property
  • A neighbor, where permitted
  • A building reception desk
  • A mailroom
  • A local post office
  • A carrier pickup point
  • A parcel locker

The carrier may make one or more delivery attempts before returning a package.

Customers are responsible for monitoring tracking information and collecting packages from designated pickup locations within the carrier's applicable collection period.

Failure to collect a package does not automatically qualify an order for a full refund.

If a package is returned to us or our fulfillment provider, please contact DOMURELA Customer Support to determine the available options.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

  1. Check around the delivery location.
  2. Check your mailbox or parcel locker.
  3. Ask other household members.
  4. Check with neighbors.
  5. Check your building reception or mailroom.
  6. Contact the local delivery carrier.
  7. Allow a short period in case the carrier updated tracking shortly before completing delivery.

If the package remains missing, contact us at:

support@domurela.com

Please provide:

  • Your order number
  • Your tracking number
  • Your delivery address
  • Any relevant carrier information

Where available, we may assist with a carrier investigation.

Packages confirmed by the carrier as correctly delivered may not automatically qualify for replacement or refund unless:

  • Required by applicable law
  • Covered by applicable shipping protection
  • Otherwise approved after investigation

Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact:

support@domurela.com

Please include your:

  • Full name
  • Order number
  • Tracking number

We may contact the applicable carrier, warehouse, or fulfillment provider to investigate.

Depending on the outcome and applicable policy, an eligible lost shipment may be resolved through:

  • Replacement
  • Refund
  • Store credit
  • Another appropriate resolution

Damaged Packages

If your package or product arrives visibly damaged, please retain:

  • The product
  • Original packaging
  • Shipping box or mailing bag
  • Shipping label
  • Protective materials

and contact us as soon as possible.

Please provide clear photographs or videos showing:

  • The damaged product
  • The packaging
  • The shipping label
  • The nature of the damage

Please do not discard packaging until the claim has been reviewed.

Delivery Refusal

If you intentionally refuse delivery without first receiving authorization from DOMURELA Customer Support, the package may be returned to the sender or fulfillment center.

Where permitted by applicable law, return shipping, carrier fees, customs charges, or other costs directly resulting from an unauthorized refusal may be deducted from an otherwise available refund.

This does not affect rights that cannot legally be excluded.

Undeliverable or Returned Packages

A package may be returned because of:

  • Incorrect address
  • Incomplete address
  • Failed delivery attempts
  • Refusal by the recipient
  • Failure to collect the package
  • Customs issues
  • Carrier restrictions

If an order is returned, please contact us.

Depending on the circumstances, we may offer:

  • Reshipment
  • Refund
  • Store credit
  • Another appropriate resolution

Additional shipping charges may apply to reshipment where the failed delivery resulted from incorrect or incomplete information supplied by the customer, to the extent permitted by law.

Delivery Estimates and Guaranteed Delivery

Unless expressly stated otherwise during checkout, all delivery times provided by DOMURELA are estimates rather than guaranteed arrival dates.

An estimated delivery date does not constitute a guaranteed delivery date.

If we offer a shipping service with an express guaranteed delivery commitment, the specific conditions of that service will be displayed separately.

Contact Us

For questions regarding:

  • Shipping
  • Delivery
  • Customs
  • Tracking
  • Missing shipments
  • Address corrections

please contact:

DOMURELA Customer Support

Email: support@domurela.com
Website: www.domurela.com

Customer Service Hours:
9:00 AM–5:00 PM EST, Monday through Friday

We usually respond within one business day.

Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.

When contacting us about an order, please include:

  • Your order number
  • The email address used during checkout
  • Your tracking number, where applicable